Frequently Asked Questions

 

Bookings FAQ

What is the cost of a class or group?

Prices vary and will be listed in the class information

Do I have to book, or can I just come along?

Classes and workshops must be booked online prior to attendance. The exception to this is the Charity Sewing Group and Knit and Natter Group.

Social and Charity meets are designed to help each other and work together. Mentors are available to assist you. However if you require one on one assistance please call 07 3155 3607 or email classes@thesewinglair.com.au prior to attendance so we can book in some time with an appropriately experienced mentor.

Do I need to bring or purchase supplies for my class?

This depends entirely on your booking, all information will be provided in the class information.

Can children attend my classes with me?

Well behaved children* are welcome to attend depending on the nature of the class. They are not permitted in the shop without adult supervision. You are responsible for supervision of your child/ren at all times. Contact us to find out if your class is suitable for your children to come along with you.

 

*I am assured they exist…just like unicorns!

I’ve booked a class but now can’t attend. Can I get a refund?

We do not routinely offer refunds for classes however at our discretion we may offer you credit for another class at a future time. Cancellations must be received within 48 hours of your booked session. In extreme circumstances you can apply for a refund by emailing classes@thesewinglair.com.au and we will consider your request.

I booked for a workshop but the minimum attendees was not met. Can I get a refund?

In this instance we will offer a class credit or refund (your choice) as we were unable to provide the service you purchased.

Follow us on social Media.